Our Terms and Conditions

Terms & Conditions - Know Your Destination

WHO ARE WE?

We voye.in Travel Automations India Private Limited (CIN U74999KL2018PTC054156), a company registered under the Companies Act,2013 having registered office at GS2, Heavenly Plaza, Padamugal, Kakkanad, Kochi, Kerala 682021.

WHAT DO WE DO?

Voye.in is a platform to connect local tour operators, resorts, home stays, trekking clubs, hospitals, adventure clubs, travel accessory manufactures, retailers, event organizers and other service providers (including but not limited to) or a facilitator of Services on behalf of third party service providers.

PURPOSE

The customer’s (“you / your/ customer / user / traveller”) use of the Website, App, services and tools are governed by the following terms and conditions ("Terms of Use") including the applicable policies which are incorporated herein by way of reference and thus it constitutes a valid agreement between you and voye.in . If you transact on the Website or App, you shall be subject to the policies that are applicable, as displayed on the Website and App for such transaction. Your use of this Website and App constitutes your binding obligation and agreement to all such terms, conditions, and notices which are subject to amendment without any notice by voye.in. Any usage of the Website or App is subject to the following “Terms of Use

DEFINITION
In this document, when we use the words “We, Us, Our, Website, App, Portal, Company”, we mean voye.in. When we use “You, Your, Customer, Traveller, and User”, we mean the person who made the booking with us and the shops, restaurants, hotels, adventure activities, repairer shops, including but not limited to (sellers / services mentioned in Know Your Destination page)etc. as referred are our “Secondary Partners”. Camp operator, campsites, tour operator, operator, adventure clubs, trekking clubs, travel agents, suppliers, adventure parks, resorts, home stays, agents etc are refers to our Service providers . All other words shall construed in the normal business parlance
TERMS OF USE
  1. Any information listed in Know Your Destination page written or provided by voye.in is purely for information purposes. Emergency contact numbers listed in our page is composed from government authorities / local tourist guides or from general public and is purely for information voye.in endeavours to ensure that such information is accurate and true to maximum extends as possible. However this information does not form part of your agreement with any third party (including Local Tour Operators / Listings) and is provided solely as additional background content. voye.in shall not be held liable in any way whatsoever for any inaccuracy, misunderstanding or expectation drawn from this content.
  2. voye.in doesn’t own any packages, hotels, resorts, cabs “Service Providers” Shops, restaurants, hotels, adventure activities, repairer shops (Including but not limited to) “Secondary Partners” or any other activities. We are just a market place to connect local service providers, merchants and advertisers / Secondary Partners and travellers.
  3. Restaurants, coffee shops, food shops and or, any other sellers (including but not limited to) listed in our Know Your Destination page is purely for information. voye.in offers no assurance for their services or products. voye.in is not accountable for any concerns, damages, loss, complaints or other services, resulting by the use of Secondary Partners listed in our website.
  4. Adventure activities / parks or any activities (including but not limited to) listed in our Know Your Destination page is purely for information. voye.in and/or its subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns Service Providers shall not be responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportations or other services, resulting by the use of Secondary Partners listed in our website.
  5. voye.in and/or its subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns Service Providers shall not be responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportations or other services, resulting – directly/indirectly – from any act of almighty, dangers, animals, fire, accidents, break down in machinery or equipments, breakdown of transport, wars, civil disturbances, strikes, riots, theft, pilferages, epidemics, medical or government regulations, default, or any other causes beyond our control and shall not be responsible for any physical or mental harassments, loss, injury or damage to person, property or otherwise in connection with information listed in our Know Your Destination page.
  6. Please check customer feedbacks and reviews before you select any services offered in Know Your Destination page.
  7. We are not responsible for any your loss or discomfort due to services listed in our Know Your Destination page is not available or closed.
  8. In case local attractions listed in our Know Your Destination are closed for maintenance/weather conditions/government orders/strike/curfew/natural calamity/wildlife movements, permission changes or any other unforeseen reasons, voye.in / is not obligated for the same and cannot be held liable against it. Hence please check the availability of the services before you travel.
  9. Entry passes / tickets for any sightseeing, activities (including but not limited to) for local attractions listed in our Know Your Destination page are subject to availability. voye.in / shall not be accountable for any loss or concerns in connection with ticket availability. However, voye.in is not obligated for the same and cannot be held liable against it. Please check ticket availability before your travel.
  10. Climate predictions are integrated from other third party websites. It is purely for information purposes. voye.in and/or its subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns, Service Providers shall not be responsible for any, loss, injury or damage to person, property or otherwise in connection with climate information listed in our Know Your Destination page.
  11. We are not responsible for any data, information, websites, links, products, or services, third party services, secondary partner services listed in our Know Your Destination page. It is purely for information purposes. You are advised to independently verify the bona fides of any particular information or product or service or activity that you choose to deal with, and use your best judgment in that behalf.
  12. voye.in reserves the right to update, change, modify, add or remove the contents or terms, conditions and notices of the Agreement without any prior notice to you. It is your responsibility to periodically review the most current version of the content / Agreement as your continued use of this Platform signifies your acceptance of any changed terms. As long as you comply with these Terms & conditions, we grant you a personal, non-exclusive, nontransferable, limited privilege to enter and use the Platform.
  13. voye.in will not be accountable for damages of any kind incurred to any parties as a result of the information contained in this Platform. Users shall not use or manipulate this service for any fraudulent activity or purpose.
  14. voye.in disclaims any and / or all accountability and / or obligation for any harm ensuing from your use of third party services, and you hereby perpetually waive any claim against voye.in with respect to the Content or operation of any third party services.
  15. At no time shall this Platform / voye.in have any commitments or obligations in respect of all/any transaction entered into between the User and Secondary Partners.
  16. voye.in is not responsible for unsatisfactory or delayed performance of services or damages, if any incurred during service / products listed in Know Your Destination page.
  17. Voye.in shall not be responsible for any loss or damage whatsoever that may be suffered or any personal injury that may be suffered to a User, directly or indirectly by use or non-use of services mentioned on Know Your Destination page.
  18. Prices stated (if any) on this Platform are subject to change. Users are advised to check with our secondary partners for the final price and additional charges applicable, if any. Users do hereby agree to absolve voye.in from all/any dispute in relation to price of services.
  19. You are advised to go through our general terms and cancellations and refund policies too.
  20. voye.in does not make any kind of warranties or representation on delivery, service, quality, suitability and availability of services on this Platform.
GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Vinod Balan
voye.in Travel Automations India Private Limited
GS2 – Heavenly Plaza, kakkanad
Kochi - 682 021, Kerala, India
Contact: +91-8943574086
E-mail: escalations@voye.in