Our Terms and Conditions

General Privacy Policy

WHO ARE WE?

We Voye.in Travel Automations India Private Limited (CIN U74999KL2018PTC054156), a company registered under the Companies Act,2013 having registered office at GS2, Heavenly Plaza, Padamugal, Kakkanad, Kochi, Kerala 682021, GST No---------------------.

WHAT DO WE DO?

Voye.in is a platform to connect local tour operators, resorts, home stays, trekking clubs, hospitals, adventure clubs, travel accessory manufactures, retailers, event organizers and other service providers (including but not limited to) or a facilitator of Services on behalf of third party service providers.

PURPOSE

The customer’s use of the Website, App, services and tools are governed by the following terms and conditions ("Terms of Use") including the applicable policies which are incorporated herein by way of reference and thus it constitutes a valid agreement between you and Voye.in.

If you transact on the Website or App, you shall be subject to the policies that are applicable, as displayed on the Website and App for such transaction. Your use of this Website and App constitutes your binding obligation and agreement to all such terms, conditions, and notices which are subject to amendment without any notice by Voye.in. Any usage of the Website or App is subject to the “Terms and Conditions”. This policy will guide you through the terms and conditions of Holidays and Honeymoon Packages.

DEFINITION

In these policy document, when we use the words “We, Us, Our, Website, App, Portal, Company”, we mean Voye.in and the shops, restaurants, hotels, adventure activities, repairer shops (Including but not limited to) as referred are our “Secondary Partners”. Camp operator, campsites, tour operator, operator, adventure clubs, trekking clubs, travel agents, suppliers, adventure parks, resorts, home stays, agents (including but not limited to) are refers to our Service providers and when we use you, your, customer, user, traveller it means customer. All other words shall have construed in the normal business parlance.

GENERAL POLICY
Liability:

Voye.in is a technology company which offer comprehensive solutions for travel industry. Voye.in doesn’t own or operate any tour packages / adventures/ resorts/campsites, transport or any other products or service. Voye.in is a facilitator between travellers and local service providers and in no case doesn’t hold the liability/ accountability of authenticity/ quality and the trustworthiness of services provided by respective service providers. The traveller will be administrated by the applicable laws of the land in respect of immigration, visa and customs while travelling. Voye.in is not accountable on these accounts in any manner whatsoever. In case of force majeure, natural calamities, climatic conditions, labour unrest, insolvency, business emergencies, government decisions, operational and technical issues, unscheduled and sudden route & flight cancellations, Voye.in will hold no responsibility /liability. However, Voye.in will put all possible efforts to make appropriate alternative provisions fully at the cost of traveller. In circumstances outside our control, it is likely that services committed earlier may be altered. In all such cases, travellers hereby give his agreement to abide by the cancellation / refund policy of the respective service provider.

We keep all reasonable steps in guaranteeing that the organization sustains standards and provide a service that is adequate to the customers. The information / data / contents within this website /app has been accumulated with all stringent quality checks, property visit, documents and license verifications by our verification team, campsite verifications and sensible care and is correct to the best knowledge of the company and is published in good faith.

Customer Complaints

We try our best to provide customers travelling on any of our packages an enjoyable and trouble free holiday but rarely plans may go wrong. If you have any complaints, please inform your tour operator (at the same time), who will do all possible to resolve the matter instantly. If the situation is not fixed to your satisfaction, then you please report our customer service team before completing your trip / package. If you do not write to us within this time, this may affect the examination and result of the complaint.

We regularly review our compliance with our Privacy Policy. We have our individual set of policies to follow however When we receive any formal written complaints from any authorities or individuals we will contact the individuals / authorities who made the complaint and will try to resolve the same.

Data Privacy

By using the Account Access service in Voye.in website/app, the User approves Voye.in and its affiliates to access third party sites, including that of Banks and other payment gateways, nominated by them or Third party or on their behalf for repossessing demanded information

While registering with us, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account. The User is completely accountable for all activities that occur while using their password or account. It is the responsibility of the User to alert Voye.in instantly in writing of any unauthorized use of their password or account or any other breach of security. Voye.in and or its subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his/her password or account, either with or without his knowledge. The User shall not use anyone else's password at any time.

Privacy Policy

Our Privacy Policy applies to all of the products and services offered by Voye.in and its affiliates.

Our Privacy Policy does not apply to products and services offered by other service providers, companies or individuals, including products or sites that may be displayed to you in advertisements. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Copyrights and Trade Mark Regulations

Website / app contain number of registered logos, service marks and "Voye.in" whether owned/used by "Voye.in" or its sellers. By exhibiting them on this Site, Voye.in is not permitting anyone, any license to use those registered logos, service marks, or trademarks. Any unlawful use of the Content may disrupt copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes.

Contents on our Site/ Mobile App, including (but not limited) to audio, images, software, text, icons, videos and such like, are secured by copyright under international contracts and intellectual property laws. We do not permit anyone to use or permit the Content, excluding as stated herein. You approve to follow all instructions on this site restraining the way you may use the Content.

The content and information displayed on this Website / app (including but not limited to, price and availability of travel services), as well as the infrastructure used to deliver such content and information, is proprietary to Voye.in or our service providers and secondary partners. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you approve not to otherwise modify, copy, distribute, spread, exhibit, perform, replicate, distribute, certificate, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website / app.

Use of personal information & privacy (GDPR Regulations)

We maintain your personal information private and confidential and without your authorization we don’t share it with other services what so ever. We have applied technology and security features and stringent policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and inappropriate use or disclosure. Please contact us on help@Voye.in if you have any queries in this.

Reference to booking transactions, Voye.in and and/or its subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns will accumulate the following personal sensitive information from you while transacting through Voye.in.

Name/ Sex / Phone Number / Address / Bank details / Date of birth

Voye.in does not share or trade upon any of the above collected information without the permission of the user or customer at any time.

Collected information from the users/customers is put to the following use:

Consumer name, address, phone number, traveller name and age are shared with applicable service providers like local tour operators, resorts, trekking clubs, adventure clubs, wellness centres or any of our service providers, conveyance vendors (including but not limited to) for the purpose of reservation and booking the services for the customers. Information like Mobile no, email address and postal address may be used only for promotional purposes of Voye.in, unless the customer/user "opts-out" of such use.

Voye.in may offer email, app notifications, SMS, multimedia message service (MMS) or other forms of communication to share information with you about certain promotions or features the platform may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication when you have registered as a user in order to provide advertisements about goods and services of interest to you.

Access Restrictions

Voye.in reserves the right to terminate the access to the website and the connected services or any portion thereof at any time, without prior notification.

Fees Payments

Voye.in reserves the right to charge listing charges for certain listings for service providers, as well as transaction fees based on certain completed transactions. Voye.in reserves the right to modify any and all charges from time to time, without any prior announcement.

Payment Security Regulations

Voye.in use India’s most trusted digital payment system PayTM as our payment gateway contractor. Visa, Master and American Express Card payments are processed through an online payment gateway system. Bank will permit the card transaction directly without any information passing through us. In approximately 30-40 seconds (subject to speed of internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Voye.in do not store your credit card information. Voye.in offers you the highest standards of security currently available on the internet to ensure your purchase experience is private, safe and secure. Our website / app architecture successfully sanctioned cyber security regulations completed by an ISO 900 information security company.

If the payment is declined for whatsoever reason, alternative payment instructions must be send by Voye.in in 5 working days prior to the time of departure; else, the order is liable to be cancelled. It is customer’s duty to notify us about the payment failure. Please refer our refund policies for more information.

Credit Card Details and Net Banking Details or any other banking / payment details are generally collected directly by the payment gateways and banks but not by Voye.in, but if ever stored or recollected by us, it remains internal and is never shared, except that they may be shared with third party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable.

Transaction Confirmation Notification

You will receive a booking confirmation email and SMS from Voye.in after the successful completion of the transaction. If you do not receive a confirmation of your purchase/transaction within the stipulated time period, check your "spam" or "junk" folder to confirm that it has not been misdirected, and if still not found, please contact our call center.

Email : help@Voye.in

Toll Free: XXXX XXX XXXX

Call us on: XXXX XXX XXXX

Confirmation of Bookings

Your e-ticket details will send to the email address provided by you while registering with us. If you do not receive your e-ticket within 10 hours after booking, please contact our Customer Care Consultant on xxxxx xxxxx or mail us help@Voye.in

It is mandatory for you to carry a copy of your e-ticket as sent by Voye.in. In the event that you fail to submit a copy of your e-ticket, Voye.in will not be responsible if the service provider prohibits you from boarding. Voye.in shall not be accountable if customers do not comply with this obligation.

Promotion Codes & Discount Coupons.

Voye.in produces promotion codes from time to time which may be availed on the site as a discount coupon. Voye.in reserves the right to add, modify, withdraw all or any of the Terms and Conditions or change wholly or in part, the program by any other program, whether similar to this program or not, remove it altogether without any prior notice. In case of dispute with any party, Voye.in's decision will be binding and final.

Changes in Our Policies

Our General Policy may change from time to time. We will not restrict users access rights under General Policy without user’s explicit consent however we will post any kind of General policy changes on this page, if the changes are significant.

Right of refuse

Voye.in reserves the right to refuse / reject any confirmed / non confirmed booking for any reasons fully as per its own discretion and Voye.in holds no obligation to disclose the reasons under any circumstances.

Know Your Destination Page

Any destination/attraction/shopping /travel guide / restaurants / emergency contact numbers / repairer shops / adventure activity information (including but not limited to) on ”Know Your Destination” page provided by Voye.in is purely for information purposes. Voye.in endeavours to safeguard that such information is accurate and factual to the extend as possible. However Voye.in Ensures no guarantee about the accuracy of the same. This information does not form part of your agreement with any third party (including service providers / secondary partners) and is provided solely as additional background content. Voye.in shall not be responsible in any way for any inaccuracy, misunderstanding or expectation drawn from this content.

External Relationship

There is no agency, partnership, joint venture, or franchisor-franchisee relationship between Voye.in and any user / Service Provider of the Platform.

False Information

If at any point of time Voye.in finds that the information provided by you during registration process or email is false, Voye.in reserves the right to terminate your account without prior notice.

Rights to amend the itinerary if required

Service/Tour once commenced will strictly go as per the corresponding itinerary. In case of events and circumstances beyond our control, we / service providers reserve the right to change all or parts of the contents of the itinerary for safety and well being of our users availing the service/tour packages.

Arbitration

If any dispute arises between You and Voye.in during your use of our Website or you’re dealing with the "Voye.in" in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and regulations, terms and conditions, and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Voye.in. The Arbitration & Conciliation Act, 1996 and IT Act 2000, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Kochi, Kerala. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.

Jurisdiction

Voye.in hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. Voye.in considers itself and intends to be subject to the jurisdiction only of the High court of Kochi, Kerala, India.

Acknowledgment

It is User’s responsibility to read and understand our General Policy, Privacy Policy, Terms and Conditions, cancellation Policy, Refund Policy etc. before accepting it. Voye.in / and/or its subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns will not be responsible for any complaints / concerns or any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportations or other services, resulting – directly/indirectly – from any act of GOD, dangers, animals, fire, accidents, break down in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, theft, pilferages, epidemics, medical or government regulations, default (including but not limited to), or any other causes beyond our control.

Grievance officer

In accordance with Information Technology Act 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Vinod Balan
Voye.in Travel Automations India Private Limited
GS2 – Heavenly Plaza
kakkanad
Kochi - 682 021, Kerala, India
Contact: +91-8943574086
E-mail: escalations@Voye.in